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Frequently Asked Questions (FAQ)
Is Physiotherapy for me?
it is well-known that physiotherapists treat injuries, increasing
numbers of people are also turning to physiotherapy because they want to
take control of their health and stay well.
Physiotherapy extends from
- health promotion to injury prevention
- acute care
- maintenance of functional mobility
- patient and caregiver education and
Everyone can benefit from Physiotherapy whether you are living with a
chronic illness, recovering from an injury, or preparing for
childbirth (women's health).
is physiotherapy / hand therapy painful?
always seek to minimize pain and discomfort, even if it is chronic or
They work within your pain threshold to help you heal, and
restore movement and function.
Your therapist may utilise modalities such as
These modalities may cause zero or slight discomfort depending on the severity of your impairments.
It is therefore important that you communicate the intensity,
frequency, and duration of pain to your therapist so that he/she can
adjust your treatment plan if required.
How do I find the right therapist for me?
of our senior therapists go through a very strict screening process and are recognized and regulated by the Allied Health Professions Council of Singapore.
We have a multi-disciplinary team with specialists who are experts in
their own fields. Their strong expertise allows for internal referrals
and collaborations to provide a holistic care that best meets your
Do I need a doctor’s referral to see your senior physiotherapists / hand therapists?
are always happy to work with an extended medical network but a
doctor’s referral is not necessary as physiotherapy can be your first
In fact, if you do need referrals to surgeons/sports physicians we will be more than happy to refer you to them as well, based on your specific area of pain (ie if you have shoulder pain, we can refer you specifically to shoulder specialists).
Research has also shown that if you hurt your lower back,
starting back physiotherapy within the first 14 days can save you on average of $2,700 - a sizable sum (this is from
- decreasing pain from escalating
- decreasing risks of exacerbation or worsening
- decreasing costs of medical care including injections, medicine, hospitalizations etc
Self-referral can help you to eliminate costs and time when you get direct access to the right care for your condition.
How long does each session last?
Physiotherapy, TCM, hand therapy and clinical pilates sessions:
- Initial consult + physiotherapy treatment 45 minutes
- Follow up treatments are 30 minutes
Deep tissue release and sports massage are 55 minutes per session
Wellness pilates are 55 minutes per session
how many sessions or How long will it take for me to feel better?
Depending on your diagnosis and the severity of your impairments, you may require just one visit or you may need months of care.
At Phoenix Rehab Group, we also focus on patient education during our
Our senior therapists not only provide you with information about
your condition but will also prescribe instructions for home exercises
and advice for you to take ownership of your health.
We pride ourselves on this unique collaborative relationship that has received positive feedback from our patients.
How should I prepare/dress for my physiotherapy appointments?
Please arrive 10-15 minutes earlier for your first appointment to complete registration.
We suggest that you dress comfortably and if possible, wear loose
clothing that covers the area to be treated. For instance, jeans are not
advisable if you have a knee-related condition.
You are also advised to bring along your
- referral letters
- medical records
- and medical imaging such as X-rays if any
What can I expect at my first physio / hand therapy appointment?
the first consultation, your physiotherapist will assess your condition
by understanding your health history and conducting an evaluation of
your posture, muscle and joint motion and performance.
After which, your physiotherapist will provide a clinical diagnosis,
prognosis, plan of care and discuss short and long-term goals.
Treatment using modalities such as mobilizations, manipulations, exercise therapy, clinical deep tissue release and sports massage, ultrasound therapy, Indiba and electrical stimulation may be performed dependent on your
You can also expect to receive self-management recommendations with home exercises and physical aides prescribed if required.
What are the payment options available?
For your convenience, we accept payments by:
- Cash (Singapore Dollars)
- Credit Card (Visa and Mastercard only)
- DBS Paylah
- Apple Pay
Does my health insurance cover the cost of Physiotherapy / hand therapy?
This will depend generally on the coverage of your corporate and/or personal insurance that covers you. Things that you need to ask:
- how much is covered? (This is usually in SGD)
- what is the procedure? (Eg they may want you to get a physician or orthopedic surgeon referral first)
- some insurance companies may allow direct billing but subject to agreements with you/your company, and in some occasions may need pre-authorization first
Usually it's a pay-and-claim approach if there is no direct billing agreement.
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Phoenix Rehab & physiotherapy Services
Phoenix Rehab Group works with specialist
physiotherapists and rehab therapists who are highly
trained, qualified, experienced and passionate to provide high level of
expert care to our patients.
PHYSIOTHERAPY & PHYSICAL THERAPY
HAND THERAPY & SPLINTING
Patients who sustained injuries to their elbows, forearms, hands, wrists
(sprains and fractures) and fingers, and requires Hand Therapy to increase the function of their hand
following injuries or post-operations as well as custom made hand splints.
Commonly treated hand pain injuries includes
CLINICAL PILATES & WELLNESS PILATES
Clinical Pilates is a form of physical exercise that focuses on posture,
core stability, balance, control, strength, flexibility, and breathing. It is a system of safe and effective exercises, which
meet specific individual needs, to treat a wide range of injuries
You may do Pilates as matwork or with the reformer or both, and every session will be customized 100% to your fitness, injury and tolerance.
TRADITIONAL CHINESE MEDICINE (TCM)
All our allied health therapists and TCM physicians are fully insured and registered with Allied Health Professions Council (AHPC) and Traditional Chinese Medicine Board (TCMB).
See our entire team here with introductions and their specializations.
At the first session, our specialist physiotherapists will carry out a thorough
assessment, helping them to select the most appropriate treatment to
help you recover as well as provide treatment in the same session.
Follow up sessions are inline to provide
expert treatment for your pain as well as prescribing specific
exercises to reduce your risk of re-injury and giving you a long term
do Tell Your Family, Friends And Colleagues About Us =)
We appreciate you as a patient and want you to know that the #1 (and only) way we grow as a clinic is through word of mouth referrals from valued patients like yourself.
We do not rely on advertising - instead, we prefer and appreciate the goodwill and positive reinforcement from patients. When you have the chance, please tell your family, friends and physicians about the positive results and experience you have had in our physio clinics.
book your physio appointment today