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Frequently Asked Questions (FAQ)

Is Physiotherapy for me?

While it is well-known that physiotherapists treat injuries, increasing numbers of people are also turning to physiotherapy because they want to take control of their health and stay well.

Physiotherapy extends from

  • health promotion to injury prevention
  • acute care
  • rehabilitation
  • maintenance of functional mobility
  • chronic disease management
  • patient and caregiver education and
  • occupational health.

Everyone can benefit from Physiotherapy whether you are living with a chronic illness, recovering from an injury, or preparing for childbirth (women's health).

is physiotherapy / hand therapy painful?

Physiotherapists always seek to minimize pain and discomfort, even if it is chronic or long-term.

They work within your pain threshold to help you heal, and restore movement and function.

Your therapist may utilise modalities such as

during your treatment.

These modalities may cause zero or slight discomfort depending on the severity of your impairments.

It is therefore important that you communicate the intensity, frequency, and duration of pain to your therapist so that he/she can adjust your treatment plan if required.

How do I find the right therapist for me?

All of our senior therapists go through a very strict screening process and are recognized and regulated by the Allied Health Professions Council of Singapore.

We have a multi-disciplinary team with specialists who are experts in their own fields. Their strong expertise allows for internal referrals and collaborations to provide a holistic care that best meets your needs.

Do I need a doctor’s referral to see your senior physiotherapists / hand therapists?

We are always happy to work with an extended medical network but a doctor’s referral is not necessary as physiotherapy can be your first option.

In fact, if you do need referrals to surgeons/sports physicians we will be more than happy to refer you to them as well, based on your specific area of pain (ie if you have shoulder pain, we can refer you specifically to shoulder specialists).

Research has also shown that if you hurt your lower back, starting back physiotherapy within the first 14 days can save you on average of $2,700 - a sizable sum (this is from

  • decreasing pain from escalating
  • decreasing risks of exacerbation or worsening
  • decreasing costs of medical care including injections, medicine, hospitalizations etc

Self-referral can help you to eliminate costs and time when you get direct access to the right care for your condition.

How long does each session last?

Physiotherapy, TCM, hand therapy and clinical pilates sessions:

  • Initial consult + physiotherapy treatment 45 minutes
  • Follow up treatments are 30 minutes

Deep tissue release and sports massage are 55 minutes per session

Wellness pilates are 55 minutes per session

how many sessions or How long will it take for me to feel better?

Depending on your diagnosis and the severity of your impairments, you may require just one visit or you may need months of care.

At Phoenix Rehab Group, we also focus on patient education during our treatments.

Our senior therapists not only provide you with information about your condition but will also prescribe instructions for home exercises and advice for you to take ownership of your health.

We pride ourselves on this unique collaborative relationship that has received positive feedback from our patients.

How should I prepare/dress for my physiotherapy appointments?

Please arrive 10-15 minutes earlier for your first appointment to complete registration.

We suggest that you dress comfortably and if possible, wear loose clothing that covers the area to be treated. For instance, jeans are not advisable if you have a knee-related condition.

You are also advised to bring along your

  • referral letters
  • medical records
  • and medical imaging such as X-rays if any

What can I expect at my first physio / hand therapy appointment?

During the first consultation, your physiotherapist will assess your condition by understanding your health history and conducting an evaluation of your posture, muscle and joint motion and performance.

After which, your physiotherapist will provide a clinical diagnosis, prognosis, plan of care and discuss short and long-term goals.

Treatment using modalities such as mobilizations, manipulations, exercise therapy, clinical deep tissue release and sports massage, ultrasound therapy, Indiba and electrical stimulation may be performed dependent on your condition.

You can also expect to receive self-management recommendations with home exercises and physical aides prescribed if required.

What are the payment options available?

For your convenience, we accept payments by:

  • Cash (Singapore Dollars)
  • Credit Card (Visa and Mastercard only)
  • NETS
  • Cheque
  • DBS Paylah
  • Apple Pay

Does my health insurance cover the cost of Physiotherapy / hand therapy?

This will depend generally on the coverage of your corporate and/or personal insurance that covers you. Things that you need to ask:

  • how much is covered? (This is usually in SGD)
  • what is the procedure? (Eg they may want you to get a physician or orthopedic surgeon referral first)
  • some insurance companies may allow direct billing but subject to agreements with you/your company, and in some occasions may need pre-authorization first

Usually it's a pay-and-claim approach if there is no direct billing agreement.

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Phoenix Rehab & physiotherapy Services

Phoenix Rehab Group works with specialist physiotherapists and rehab therapists who are highly trained, qualified, experienced and passionate to provide high level of expert care to our patients.


Patients who sustained injuries to their elbows, forearms, hands, wrists (sprains and fractures) and fingers, and requires Hand Therapy to increase the function of their hand following injuries or post-operations as well as custom made hand splints.

Commonly treated hand pain injuries includes


Clinical Pilates is a form of physical exercise that focuses on posture, core stability, balance, control, strength, flexibility, and breathing. It is a system of safe and effective exercises, which meet specific individual needs, to treat a wide range of injuries and conditions.

You may do Pilates as matwork or with the reformer or both, and every session will be customized 100% to your fitness, injury and tolerance.



Sports and deep tissue release massage helps to increase nutrient-rich blood flow to tired , tight and tense muscles to accelerate recovery and shorten downtime. It also prevents muscles from scar tissue micro-tears (and potential ruptures), and increases muscle performance.

Done regularly, it will keeps your muscles healthy and fit with body/movement-confidence. Read the benefits of regular deep tissue release therapy here.


All our allied health therapists and TCM physicians are fully insured and registered with Allied Health Professions Council (AHPC) and Traditional Chinese Medicine Board (TCMB).

See our entire team here with introductions and their specializations.

At the first session, our specialist physiotherapists will carry out a thorough assessment, helping them to select the most appropriate treatment to help you recover as well as provide treatment in the same session.

Follow up sessions are inline to provide expert treatment for your pain as well as prescribing specific exercises to reduce your risk of re-injury and giving you a long term solution.

do Tell Your Family, Friends And Colleagues About Us =)

We appreciate you as a patient and want you to know that the #1 (and only) way we grow as a clinic is through word of mouth referrals from valued patients like yourself.

We do not rely on advertising - instead, we prefer and appreciate the goodwill and positive reinforcement from patients. When you have the chance, please tell your family, friends and physicians about the positive results and experience you have had in our physio clinics.

book your physio appointment today